ITSM & ITIL

ITSM & ITIL · 2021/06/08

What is ITSM?

ITSM is a set of principles and practices that aim to manage IT services aligned with business needs. It helps in enhancing the service experience, consolidating IT services, improving IT productivity and providing visibility into processes and services.

What is ITIL?

ITSM tools have evolved from just incident tracking to include a variety of business functions. The core of ITIL is best practices, and companies turned to ITIL to apply sound IT-controls after financial and IT audits.

What is ServiceNow?

ServiceNow is a cloud-based platform that provides digital workflows for enterprises. It enables organizations to simplify and automate various business processes, such as IT service management, human resources, customer service, and security operations, among others.